FAQ

Durable, stylish stainless steel jewelry made for everyday wear.

1. What material is your jewellery made from?

All our pieces are made from high-quality stainless steel.
They are durable, tarnish-resistant, and designed for everyday wear.

2. Will the jewellery tarnish or turn my skin green?

No. Stainless steel is highly resistant to tarnishing and does not turn your skin green.
Our pieces are made to last and hold their shine.

3. Is your jewellery waterproof?

Yes. Stainless steel jewellery can handle water exposure.
However, to keep your pieces looking their best for longer, we recommend avoiding harsh chemicals, perfumes, and chlorine.

4. Do you ship internationally?

We currently ship within New Zealand only.

International shipping is available for wholesale orders only.
If you’re interested in placing a wholesale order, please contact us directly.

5. How long does shipping take within New Zealand?

Orders are typically processed within 1–2 business days.

Delivery time:

• 1–3 business days for North Island

• 2–4 business days for South Island

(Shipping times may vary during busy periods.)

6. How much is shipping?

Shipping costs $7 flat rate.

7. Do you offer wholesale?

Yes, we offer wholesale.
Please contact us with your business details to receive our wholesale information and pricing.

8. Can I return or exchange an item?

For hygiene and safety reasons, we do not accept returns on earrings.

If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order and we will resolve it as quickly as possible.

9. How do I care for my stainless steel jewellery?

• Store in a dry place

• Avoid harsh chemicals

• Wipe gently with a soft cloth after wear

Proper care will help maintain shine and longevity.

10. How can I contact you?

You can contact us via:

• Email: hello@jewelryembassy.com

• Website contact form

We aim to respond within 24–48 hours.